Frequently Asked Questions

Getting started is easy! Sign up for a free account on our website, complete your profile, and you'll get access to our platform immediately. Our onboarding team will guide you through setup and initial configuration. You can deploy your first application within minutes.

No credit card is required for our free tier. You can explore the platform and deploy test applications without providing payment information. If you want to upgrade to a paid plan, we'll ask for payment details at that time.

The free tier includes:

• Up to 2 small compute instances
• 50 GB of storage
• Basic analytics
• Community support
• Access to documentation and tutorials

This is perfect for developers, startups, and testing purposes.

DazzlingVolt supports all major programming languages and frameworks through Docker containerisation. This includes Python, Node.js, Java, Go, Ruby, PHP, .NET, and more. If you can containerise it, you can deploy it on DazzlingVolt.

Yes! Our Integration Hub provides 500+ pre-built connectors for popular business applications, databases, and services. You can also use our APIs and webhooks to create custom integrations. Our expert team can assist with complex integration scenarios.

The Analytics Suite collects data from your applications and systems in real-time. You can create custom dashboards, set up automated alerts, and use built-in machine learning models for predictions. All data is processed with sub-second latency, enabling instant insights into your business.

No hard limits. Storage scales automatically with your needs. You only pay for the storage you use. Most enterprise customers start with terabytes and scale to petabytes without any architectural changes.

Absolutely. We implement enterprise-grade security including:

• End-to-end encryption at rest and in transit
• ISO 27001 certification
• SOC 2 Type II compliance
• Regular penetration testing and security audits
• 24/7 security monitoring

By default, data is stored in Australian data centres (Sydney, Melbourne). You can also choose to store data in other Asia-Pacific regions to comply with local regulations. Data never leaves your selected region unless you explicitly configure cross-region replication.

Yes, we're fully GDPR compliant. We've implemented all necessary technical and organisational measures. We provide data processing agreements and support your GDPR compliance requirements including data export, deletion, and portability.

Yes. Enterprise customers can request security assessments. We allow authorised security testing on your applications running on our platform. Contact our security team at security@dazzlingvolt.com for more details.

We offer transparent, usage-based pricing. You pay for:

• Compute resources (CPU and memory)
• Storage (per GB)
• Data transfer (outbound)
• Advanced services (Analytics, Premium Support)

There are no hidden fees or lock-in contracts. You can adjust your usage anytime.

Yes! We offer discounts for annual prepayment (typically 20% savings) and enterprise agreements with volume discounts. Contact our sales team to discuss your specific needs and get a custom quote.

Your bill is calculated based on hourly usage throughout the month. You receive an itemised invoice showing usage for each service. We bill monthly in advance for scheduled services and at the end of the month for on-demand usage.

We offer multiple support levels:

• Community: Forum-based support (free tier)
• Business: Email support, 24/5 with 4-hour response (Professional tier)
• Premium: 24/7 phone and email, 1-hour response, dedicated account manager (Enterprise)

We guarantee 99.99% uptime for all services. This means less than 52 minutes of downtime per year. Our service level agreement includes credits for any downtime exceeding this threshold. Check our status page for real-time system health.

If you discover a security vulnerability, please email security@dazzlingvolt.com with details. Do not publicly disclose the issue. We have a responsible disclosure policy and will acknowledge your report within 24 hours.