Privacy Policy

Last updated: January 2025. Effective date: January 1, 2024.

1. Introduction

DazzlingVolt Pty Ltd ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your personal information in connection with our website, services, and products.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, such as:

• Account Information: Name, email address, company name, phone number, and password when you create an account
• Contact Information: Information provided when you contact us for support, sales inquiries, or feedback
• Payment Information: Billing address, payment method details (processed securely through third-party providers)
• Communication Data: Messages, support tickets, and correspondence with our team

2.2 Automatically Collected Information

When you visit our website or use our services, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, click patterns, time spent on pages
• Cookies and Tracking Technologies: See our Cookie Policy for details
• Location Data: General geographic location based on IP address (not precise location)

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Payment processors and financial institutions
• Business partners and integrations you authorise
• Publicly available sources for verification purposes

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Providing, maintaining, and improving our platform and services
• Account Management: Creating and managing your account, authentication, and access control
• Communication: Responding to inquiries, sending service updates, and support communications
• Marketing: Sending promotional emails (with your consent) and newsletters about new features and services
• Security: Protecting against fraud, security breaches, and illegal activity
• Compliance: Meeting legal obligations and regulatory requirements
• Analytics: Understanding usage patterns to improve our services and user experience
• Customisation: Personalising your experience and providing recommendations

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We share information with service providers who assist us in operating our website and conducting our business, including:

• Cloud hosting and infrastructure providers
• Payment processors and financial institutions
• Analytics and monitoring services
• Customer support and communication platforms
• Email service providers

4.2 Legal Requirements

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Enforce our terms of service and other agreements
• Protect the security or integrity of our services
• Protect the rights, privacy, safety, or property of DazzlingVolt, our users, or the public

4.3 Business Transfers

If we are involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be part of the transferred assets.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this policy. Retention periods vary depending on the type of information and the purposes for which we use it.

You can request deletion of your data at any time (subject to legal obligations), but this may affect your ability to use our services.

6. Data Security

We implement comprehensive security measures to protect your personal information, including:

• End-to-end encryption for data in transit and at rest
• Regular security audits and penetration testing
• ISO 27001 and SOC 2 Type II certifications
• Access controls and employee training
• Incident response procedures

However, no security system is impenetrable. We cannot guarantee absolute security.

7. Your Privacy Rights

7.1 Australian Privacy Act

Under the Australian Privacy Act 1988, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Object to processing for marketing purposes
• Withdraw consent at any time

7.2 GDPR (for EU residents)

If you are in the EU, you have additional rights under GDPR, including:

• Right to access, rectification, and erasure
• Right to data portability
• Right to restrict processing
• Right to object to processing
• Right to lodge complaints with supervisory authorities

7.3 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@dazzlingvolt.com with details of your request. We will respond within 30 days or as required by applicable law.

8. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence, including countries that may not have data protection laws equivalent to your home country. By using our services, you consent to such transfers.

9. Children's Privacy

Our services are not intended for children under 18 years old. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information promptly.

10. Third-Party Links

Our website may contain links to third-party websites and services. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party sites. Please review their privacy policies before providing personal information.

11. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. For detailed information, please see our Cookie Policy.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

DazzlingVolt Privacy Team
Email: privacy@dazzlingvolt.com
Phone: +61 2 9988 7766
Address: Level 5, 123 Tech Boulevard, Darling Harbour, Sydney NSW 2000, Australia

14. Complaints Resolution

If you believe we have violated your privacy rights, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or your relevant data protection authority. We will cooperate fully with any investigation.